Diagnostics Coordinator

The Diagnostic Testing Coordinator is responsible for establishing a professional and supportive “first contact” for clients seeking an ASD diagnostic evaluation. They will guide the client through the evaluation process from start to finish and provide a “warm handoff” to a UM Specialist should they choose to move forward with ABA therapy.ESSENTIAL FUNCTIONS:

Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries

Ensure clients and their families feel a sense of welcome

Collect basic information from clients to begin the Intake process

Verify client information and benefits

Maintain accurate documentation of service requests, testing, and referrals

Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways

Predictable, reliable, and prompt attendance and ability to report to and work in the Central office

Other duties and responsibilities as assigned by the Manager

Calculate and collect estimated client financial responsibility prior to scheduling services

Request authorization for diagnostic services when required by insurance

Schedule diagnostic clients for all services

PREFERRED SKILLS/KNOWLEDGE:

Excellent organization, analytical, and problem-solving skills

Experience using electronic medical record applications (Central Reach preferred).

Working knowledge of HIPAA regulations

Excellent interpersonal skills, good oral and written communication skills

Keen attention to detail

Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)

EDUCATION/EXPERIENCE REQUIREMENTS:

Bachelor’s Degree or equivalent experience

Must be bilingual (Spanish)

Must convey a sense of passion about helping children with autism through ABA therapy