Night Auditor

Key Responsibilities:

• Balancing the accounts from day shift.
• Managing front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preferences.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Creating invoices, bills and checks for the guests;
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential booking.
• Having good customer service skills.
• Being knowledgeable with safety and security procedures.
• Having the ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing.
• Answering inquires pertaining to hotel services, registration of guests, shopping, dining entertainment and travel directions.
• Attention to detail and organizational skills.
• Time management and multitasking skills.

 

Knowledge:

• High school diploma
• Minimum of 3 years' experience in hotel industry
• Knowledge of Health and safety standards within the hotel.
• Minimum of 3 years supervisory skills

 

Skills

1. Must be self-motivated and energetic.
2. Must have the ability to work independently with little or no assistance.
3. Must have excellent problem-solving skills
4. Maintain routine records and prepare reports.
5. Must be organized and possess good work habits, giving attention to details.
6. A proven record of team leadership skills with ability to schedule, coach, train and support team members, ensuring they perform in accordance with established hotel standards.
7. Attention to detail and the ability to follow and present instructions thoroughly.
8. Effective verbal and written communications skills.
9. Must work effectively with and collaborate with all departments.

 

Personal Attributes:

• Working knowledge of Excel an MS-Word.
• Good communication and interpersonal skills.
• Strong work ethics.