Operational Account Manager

CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert it to fiat. With over 11 years of industry experience, CryptoProcessing connects businesses to crypto users and makes transactions as simple as pressing a button.

Today, our team includes 110+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.

We are looking for an experienced Operational Account Manager to join our high-performing account management team. The ideal candidate has extensive Fintech or Crypto B2B Strategic Account Management experience, and approaches client relations with growth ambitions, superior service, and an always-available mindsetResponsibilities:

Assist assigned clients with day-to-day routine questions related to their account.

Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset

Maintain, optimize, and negotiate contractual agreements and terms

Forecasting, monitoring, achieving, and reporting on client-based targets

Create and nourish strong relationships internally with other teams and stakeholders

Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships

Promote and share the product’s benefits and value

Keep records updated in CRM, Email, Confluence, and other internal software

Occasional travel to industry expos, and conferences and attending relevant networking events

Other duties as required from time to time by the company

Requirements:

Has 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting

Is service-first driven, self-motivated, and can work independently

Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success

Thrives in a fast-paced start-up environment with a focus on speed and problem-solving

Works and manages time in a highly structured and efficient manner

Has strong negotiation skills and always looks for mutually beneficial solutions

Is passionate about crypto and the latest payment solutions available on the market

Has high energy, a positive attitude, and believes teamwork is crucial to success

Has outstanding problem-solving skills

Has strong organization skills, reporting skills, and attention to detail

Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau

Proficiency in English and Russian, written and verbal

Why join CryptoProcessing by Coinspaid

You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.

At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.

We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.

Flexible Benefits

Benefit Bar – up to €230/month
A flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.

Work & Flexibility

• Fully remote work from almost anywhere

• Optional offices and relocation support

• Flexible, async-friendly environment

Growth & Learning

• Budget for courses, certifications, and professional development

• Language learning support

• Cross-team learning and knowledge sharing

Wellbeing & Support

• Medical insurance or reimbursement depending on location

• Access to mental health support

• Financial support for important life events

Extras

• Merch shop with rewards system

• Team offsites and company events

Sounds good? Well then, we can’t wait to see your resume! To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/