Sales Operations Specialist (Bilingual English/Chinese)

Work Location: Fort Worth, Texas

Job Type: Full-time

KEY RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities.
• Manage the end-to-end lifecycle of gearbox service orders, including component induction, scope assessment, repair execution, and final delivery.
• Track and analyze backlog, work-in-progress, finished goods, and storage inventory on a weekly basis; prepare monthly analytical reports on operational and financial performance.
• Utilize ERP systems to extract, organize, and normalize operational data; analyze trends in sales, inventory, and service performance.
• Maintain and optimize CRM and internal tracking tools to ensure accurate serial number control and full visibility throughout the service lifecycle.
• Ensure proper scheduling of awarded projects and provide regular status updates to the sales team; monitor and report backlog status on a weekly basis.
• Develop and maintain internal documentation systems (electronic and hard copy), including Order Release Sheets (ORS), to support production execution and traceability.
• Lead completion of work packages, including collection of technical documentation and shipping records; coordinate with finance to initiate invoicing.
• Communicate proactively with customers to ensure satisfaction and address issues; implement corrective actions as needed.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in business, operation management, supply chain, or related fields.
• Experience working with project management practices and resources.
• Must have a customer-focused attitude and excellent communication skills (oral and written).
• Excellent at collaborating with cross-functional teams.
• Good to have data analysis skills to make data-driven business modeling and decisions
• Knowledge and proficiency with Adobe®, Microsoft® Office, ERP, Salesforce, and other internal programs and tools.
• Fluent in Mandarin Chinese is required for communication with HQ teams.