Account Manager

About us

• Software lab - Flyps is a high-tech software house with nearly a decade of experience turning complex technical challenges into production-ready products.

• Clutch 5.0 ⭐⭐⭐⭐⭐ from satisfied customers!

• Products we helped build were later acquired!

  • (recent exits to Cursor, SpaceX, LlamaIndex, PE)

• Work with serial entrepreneurs, SF startups, and established businesses that want to stay ahead of market shifts.

• A highly experienced team, with in-house PhDs and most senior engineers.

• Work at the technological frontier:

  • An actively developed internal AI harness with access to leading models.

  • Infrastructure for experimenting with local models but don’t worry, we haven’t lost our heads and gone all-in on tokenmaxxing :)

The role
We’re looking for a relationship-focused Account Manager to take care of our client base and help us deliver exceptional customer experiences. If you're great at understanding client needs, building trust, and ensuring long-term collaboration, this role is for you.

What you’ll do

• Manage and grow relationships with B2B clients

• Act as the main point of contact for assigned accounts

• Ensure ongoing client satisfaction, resolve issues, and identify expansion opportunities

• Collaborate with delivery and technical teams to make sure projects meet client expectations

• Gather client feedback to improve services and propose upsell opportunities

• Support renewals and coordinate with business development when needed

Requirements

• 3+ years of experience in client/account management in the tech sector

• Excellent communication skills in Polish (B2+) and English (B2+)

• Organized and detail-oriented, with a knack for building strong client relationships

• Familiarity with Pipedrive or other CRM tools

• Being up to date with AI topics and good understanding of them

• Customer-first mindset and a proactive approach to problem-solving

What we offer

• 8000 - 15 000 PLN net + VAT monthly, B2B

• 100% remote setup and flexible hours

• Private medical care, life insurance, and Multisport 🏃‍♂️‍➡️

• Referral bonuses

• Equipment of your choice (MacBook by default)

• Interesting, challenging projects - we only take on the ones we believe in :-)