Outreach Phone Banker

Phone Bank Organizer / Remote Outreach Associate

Duties & Responsibilities

Make outbound calls to voters and community members using a structured script and conversation flow related to the voting process and endorsed candidates, issues, or civic participationMeet or exceed daily performance goals, including dials, live conversations, and support or engagement benchmarksParticipate in required trainings, briefings, and staff meetingsAccurately document call outcomes, voter responses, and required data in the databaseReport daily call results clearly and on timeIdentify and document challenges encountered during calls and participate in discussions around solutions and improvementsTrack and share successful approaches, messaging, and techniques with team membersAdjust work habits and outreach strategies based on coaching, metrics, and performance feedbackMaintain a high level of professionalism, focus, and reliability during scheduled shiftsDemonstrate strong work ethic, self-motivation, and a “ready to work” mindset

• Maintain consistent and reliable attendance
• Perform other duties as assigned

Position Requirements

Ability to operate a laptop or desktop computer and navigate Google Chrome, Zoom, and web-based platformsAbility to independently troubleshoot basic technical issues, including internet connectivity, hotspots, frozen screens, and logging back into systemsComfort using a web-based dialer system, including logging in/out and navigating between screensFamiliarity with using laptops or tablets to record and submit data accuratelyAbility to work a minimum of 20 hours per week; schedules may include evenings and weekends and may vary by programPassion for and commitment to social, civic, and political change in TexasStrong interpersonal, verbal communication, and listening skillsAbility to maintain structured, respectful conversations with diverse audiencesAbility to work independently while contributing to a highly organized team environmentWillingness to learn, receive feedback, and continuously improve performanceAbility to work entire shifts without set breaks

• Willingness and ability to learn new skills, including reading performance metrics and using data to improve outreach outcomes

Interview Process

1. Online application
2. Video screening with HR
3. Video interview with the hiring team
4. Computer and technical skills assessment
5. Reference check
6. Final video interview

Compensation & Benefits

• Competitive compensation
• Paid time off
• Paid training and professional development

Our Commitment

Texas Tool Belt seeks and rewards individuals who are straightforward, open, passionate, accountable, and effective, and who are willing to challenge the status quo. We are committed to building teams that reflect the diversity and lived experiences of the communities we serve.While days and hours may vary by program, Texas Tool Belt is committed to predictable shift scheduling whenever possible.This position reports to the Phone Bank Lead Manager.📧 To apply: Please submit your application to HR@TexasToolBelt.com

Compensation

The base pay range for this role is $20 – $22 per hour.