Solutions Engineer

About Helius

Helius is building the core infrastructure for Solana - empowering developers to create the next generation of crypto-powered applications. Our mission is to accelerate the development of internet capital markets by making it easier, faster, and more intuitive to build on-chain.

Thousands of teams - from early-stage startups to industry leaders like Coinbase, Phantom, and Jupiter - rely on Helius APIs, webhooks, and indexing tools to power their products. Backed by Haun Ventures, Founders Fund, and Foundation Capital, we’re a small, senior team obsessed with performance, simplicity, and scalability in decentralized systems.

Read our Helius Manifesto to see how we work and what we value.

About the Role

We're hiring a Solutions Engineer who thrives on being the go-to technical resource for developers building on Solana. You'll own the customer support experience — answering hard questions in real time, unblocking integrations, and turning recurring pain points into better products, docs, and tooling.

This is a hybrid role: part technical support, part solutions engineering, and part internal engineering partner. You'll be embedded in our developer community day-to-day, spotting patterns in what customers need and shipping code, demos, and automation that raise the bar for the entire Helius developer experience.

We move quickly and bias toward ownership. If you're energized by helping developers succeed — and by the distributed systems and crypto infrastructure powering that work — you'll thrive here.

What You'll Do

• Serve as the technical front door for developers using Helius APIs and streaming products

• Troubleshoot issues, reproduce bugs, and work with engineering to get fixes shipped

• Build code samples, demos, and SDKs that help customers integrate faster

• Rewrite and expand documentation, tutorials, and guides based on real-world questions

• Automate support workflows using internal tooling, scripts and AI-assisted systems

• Collaborate with engineering on feature requests, bug reports, and customer-driven improvements

• Live in Discord and Telegram to support developers, gather feedback, and spot new patterns

• Partner with enterprise and ecosystem teams to design integrations and optimize performance

• Prototype new experimental features alongside engineers and product owners based on customer feedback
  

What You'll Bring

• 1-2 years of experience in a technical role (support, engineering, solutions or devrel)

• Excitement for the Solana ecosystem, distributed systems, and internet capital markets

• Comfort reading and writing code (TypeScript & Rust preferred)

• Deep curiosity, bias for action, and ownership

• Strong written and verbal communication skills, especially when breaking down complex technical ideas

• Passion for helping developers and improving developer experience

Nice to Have

• Prior experience in a developer-facing support or solutions role with high volume or real-time community support (Discord, Telegram, forums)

• Experience with APIs, SDK design, or open-source contributions

• Prior startup experience or work in a small, fast-moving team

Why Helius?

• High-impact work: Your code will power applications used by millions across the Solana ecosystem, including Coinbase, Jupiter, and Phantom

• Ownership & growth: Lead critical initiatives, influence architecture and product direction, and take on more responsibility as the company scales

• Remote-first flexibility: Work where you’re most effective with a flexible, fully distributed team

• Competitive comp & perks: Market-leading salary, meaningful equity, generous vacation, wellness budgets, and support for learning and travel

• Mission-driven team: Join ambitious builders who move fast, take ownership, and are shaping the future of decentralized apps