Strategy & Business Operations Associate

About ImagenImagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers with industry-leading AI solutions developed in-house. With over $300 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. — from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of this year, we will have the fifth-largest practice in the country.We are not just a software vendor; we are a scaled healthcare delivery organization where cutting-edge technology directly powers clinical workflows and physician performance. If you’re looking to shape business processes & strategy that directly impact the future of AI-enabled healthcare, Imagen is the place to do it.
About the Role We are seeking an analytically rigorous, operationally-minded Strategy & Business Operations Associate to serve as an internal consultant and executor across our Clinical Operations organization.This role works on a Deployment Model: you will rotate through structured deployments across key pillars of our clinical engine (including Clinician Recruiting, Onboarding & Credentialing, Scheduling & Capacity Optimization, and Practice Operations).
In every deployment, you will apply three core competencies:

1. Data & Diagnosis: Digging into our rich Ops Database to establish source-of-truth metrics, build diagnostic dashboards, and isolate high-ROI operational opportunities.
2. Process Mapping & System Redesign: Deep-diving into "as-is" workflows alongside frontline clinicians and operators, then architecting standard operating models designed to scale rapidly.
3. Interventions & Operational Rigor: Stepping directly into high-stakes operational situations to deploy immediate tactical fixes, while institutionalizing long-term governance so redesigned processes operate with discipline.

First Deployments: Practice Operations & Unit Economics: Your first deployments will embed you at the heart of our clinical delivery – Practice Operations. In this seat, you will partner directly with clinical leadership, strategic finance, and product to optimize unit economics & throughput, and to delight a rapidly growing medical staff of 200+ specialized physicians. Key Outcomes & Responsibilities will be:

• Unit Economics Optimization: Partner directly with Strategic Finance to analyze and improve our primary P&L driver – physician cost efficiency. Identify operational levers across productivity variance, punctuality, and scheduling efficiency to systematically lower unit delivery costs.  
• Office of the CMO: Direct the operations of the Office of the Chief Medical Officer (CMO) and Associate CMOs (ACMOs) as a “Chief of Staff”. Partner directly with clinical leaders to prepare executive briefings, schedule strategic physician touchpoints, and automate clinical governance processes.
• Cross-Functional Practice Triage: Own and lead the Practice Management Sync (meeting 3x weekly). Serve as the operational quarterback triaging acute physician escalations across Legal (contracts/amendments), Product / Engineering (PACS / viewer bugs), and Scheduling – driving root-cause fixes so issues don’t repeat.   
• Radiologist Performance & Case Mix Analytics: Leverage our database to analyze performance cohorts across 200+ radiologists. Build analytics around "case mix" (what studies each radiologist reads) to balance clinician satisfaction with platform throughput and revenue capture.
• Physician Experience & Operational Policy: Translate clinician feedback into institutional operational improvements. Lead projects ranging from high-level policy redesign (e.g. PTO frameworks, shift equity) to infrastructure reliability initiatives (e.g. workstation & software tooling).  

Who You Are: 

• 2 – 4 years of experience in high-caliber business environments, including top-tier management consulting firms, investment banking, or Strategy & Operations / BizOps at high-growth tech startups.
• Analytical Horsepower: Highly proficient in quantitative analysis. You let data dictate your hypotheses, and you have experience with the tools needed to facilitate (e.g. XLS, Tableau / Omni, AI tooling)
• Operational Grit: You don't just build frameworks on slides – you want to roll up your sleeves, talk to clinicians, diagnose messy operational realities, and implement practical solutions on the ground.
• Executive Presence & Stakeholder Management: Comfortable working directly with C-suite executives, senior physicians (CMO/ACMOs), and technical product teams. You can turn complex operational data into concise, persuasive executive narratives.
• Structured Problem Solver: Exceptional ability to take an ambiguous, multi-variate problem and break it into clear hypotheses, actionable analyses, and operational interventions.

Imagen Technologies is a remote-first company, and this job is conducted remotely. 
The base salary for the position is between $120,000 - $150,000, plus equity and benefits. Please note that the range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.