Doctoral Support Coordinator I - Helms School of Government

The Doctoral Support Coordinator is the primary point of contact between the Helms School of Government and students enrolled in our doctoral programs, especially in the dissertation course sequence. Reporting to the Director of Doctoral Programs, this position responds to all questions and communications from students enrolled or considering enrollment in our department’s doctoral programs. This includes explaining registration processes and practices related to the dissertation sequence, assisting students with identifying potential capstone/dissertation committee members, monitoring and responding to registration override requests, and triaging student complaints. The position will also work with Department Chairs, capstone/dissertation chairs, and students to schedule and run public proposals and final defenses. The position will regularly create and run reports for tracking purposes and will review and ensure the accuracy of the data.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Monitor departmental inboxes and phone lines, responding to all inquiries and concerns related to doctoral students.

• Interact with colleagues in support departments to ensure quick resolution of student questions and concerns.
• Ensure that all doctoral students are entered as members of the Helms School of Government Doctoral Community upon program enrollment.
• Ensure the accuracy of all data and links within the Doctoral Community.
• Maintain and provide accurate data regarding doctoral programs to departmental leadership.
• Schedule and attend public proposal and final defenses.
• Gather information about students for purposes of resolving complaints or questions about student progress.
• Other responsibilities as required.

SUPERVISORY RESPONSIBILITIES

Does position directly or indirectly supervise other employees?                  ☐ YES   ☒ NO

Does position supervise subordinate supervisors?                                            ☐ YES   ☒ NO

If yes, please list the subordinate supervisors (names and titles) reporting to this position.

How many employees are indirectly overseen by this position through subordinate supervisors?

0

Does this position directly oversee non-supervisory personnel?                   ☐ YES   ☒ NO

If yes, how many non-supervisory personnel are directly overseen by this position?

0

Does position interact with individuals/entities outside the company?      ☒ YES   ☐ NO

• If yes, please describe: The Doctoral Student Support Coordinator I may interact with prospective students to our department’s doctoral programs.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

• Bachelors degree required; Master's degree preferred

• 0-2 years of experience in student support or customer service roles is required; 1+ years of experience desired

• Experience collaborating with faculty, especially those serving in capstone/dissertation committee roles, is desired
• Demonstrated experience managing projects and processes is desired

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

• Ability to respond professionally in customer service situations

• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner
• Ability to work in a team environment and contribute expertise at appropriate times while recognizing each team member’s strengths and contributions
• Ability to show respect to colleagues and to work in a collegial manner
• Ability to follow instructions and prioritize tasks.
• Ability to learn and work productively with university technology and systems, including learning management system (Canvas), the Microsoft Office suite, and various internal or proprietary data sources.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted, and the noise level is moderate.

 

 

Time Type

Full time

Location

Onsite

 

 

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

 

 

$18.27 - $21.15

 

 

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.