Airport Representative

Main Duties and Responsibilities

• Welcome VIP guests in a courteous, professional, and enthusiastic manner while anticipating and exceeding their expectations.
• Respond promptly and effectively to guest inquiries, requests, concerns, and complaints.
• Maintain comprehensive knowledge of Atlantis resort offerings and provide accurate information and assistance to guests.
• Confirm guest reservations and vouchers using hotel systems when required.
• Review limousine schedules and coordinate transportation arrangements for VIP arrivals and departures.
• Monitor flight arrivals and departures to ensure timely guest service and transportation coordination.
• Liaise with transportation providers to ensure vehicles are available and operating according to schedule.
• Greet arriving guests, escort them to transportation, and facilitate introductions to drivers.
• Ensure guest luggage is handled safely, securely, and professionally.
• Assist with locating and coordinating the delivery of misplaced or delayed luggage.
• Support VIP guests during departure check-in procedures.
• Maintain confidentiality of guest and company information at all times.
• Follow all health, safety, sanitation, and company policies and procedures.
• Attend required meetings, training sessions, and development programs.
• Communicate guest transportation details to appropriate resort departments to ensure a seamless arrival experience.
• Carry out other reasonable duties and responsibilities as assigned by management.
• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

Required Qualifications

• High School Diploma or equivalent vocational training.
• Minimum one (1) year of customer service experience preferred.
• Strong interpersonal and communication skills with a commitment to delivering exceptional guest service.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent command of the English language.
• Second language proficiency preferred but not required.
• Ability to work effectively in a fast-paced environment while maintaining professionalism and attention to detail.

Why Join Atlantis?

At Atlantis, you will be part of a team dedicated to creating extraordinary guest experiences. This role provides the opportunity to engage with VIP guests from around the world while working in a dynamic, luxury hospitality environment committed to service excellence.