Manager Operations Escrow - Market Street Settlement Group LLC- Remote Northeast Region

The Regional Operations Support Manager is a strategic partner dedicated to optimizing and supporting operational processes for escrow teams across multiple brands and states within assigned region. This role focuses on driving operational excellence, process standardization, and technology integration, while providing expert guidance and support to branch and regional escrow teams. This role collaborates closely with senior leadership, the National Operations Center, and cross-functional partners to ensure every operational touchpoint reflects the company’s values, vision, and commitment to service excellence.

Key Responsibilities

Operational Support & Process Optimization

• Analyze, refine, and standardize operational processes to increase efficiency and productivity for escrow assistants and closers in customer-facing roles.

• Collaborate with the National Operations Center (NOC) to develop and integrate standardized workflows between NOC and branches.

• Monitor and analyze operational KPIs to identify trends, drive performance, and implement improvements.

• Provide guidance, training, and support to regional escrow support departments, ensuring high team performance and job satisfaction.

Claims Management & Risk Mitigation

• Support escrow teams in the identification, resolution, and prevention of title claims.

• Implement proactive risk management strategies and ensure regulatory compliance in partnership with legal and underwriting teams.

Strategic Program Development

• Design and execute regional initiatives to enhance efficiency, profitability, and customer experience for escrow operations.

• Pilot innovative programs using a test-and-learn approach, iterating based on data and feedback.

Collaboration & Stakeholder Engagement

• Work closely with cross-functional teams, including sales, customer service, finance, compliance, and technology, to integrate process improvements and enhance customer satisfaction.

• Act as a resource and escalation point for regional leaders and branch teams.

 

Technology Integration & Innovation

• Champion adoption and integration of technology platforms to streamline escrow operations and improve customer experience.

• Support IT in developing or improving technology platforms used to close transactions.

• Evaluate and implement new technologies, including BOTs, AI tools, workflow dashboards, and reporting systems, to improve efficiency and accuracy.

• Utilize data analytics to uncover trends, track KPIs, and inform strategic initiatives.

Training & Documentation

• Develop comprehensive training programs to ensure staff proficiency in optimized processes.

• Maintain thorough documentation of operational procedures and updates.

• Foster a culture of teamwork, customer service, and continuous improvement.

Requirements

• 5+ years in title and escrow operations with multi-state oversight preferred.

• Proven expertise in operational support, process optimization, and risk mitigation.

• Strong leadership and team development skills in a support capacity.

• Experience in sales strategy and CRM utilization is a plus.

• Proficiency in operational tools, reporting platforms, and project management systems.

• Ability to travel regionally as needed.

 

About the company

Market Street Settlement Group is built on a tradition of excellence and guided by a spirit of integrity throughout all aspects of the closing process. Our team brings a unique blend of knowledge, personal commitment and expertise to every transaction. As your title and closing provider, we want to assure satisfaction for everyone involved in the transaction, whether you are a buyer, seller, agent or lender. Market Street Settlement Group is a subsidiary of Compass International Holdings.

Compass International Holdings is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties, Better Homes and Gardens® Real Estate, CENTURY 21®, Christie's International Real Estate, Coldwell Banker®, Compass, Corcoran®, ERA®, and Sotheby's International Realty®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.  

• NYSE: COMP
• 340,000 Real Estate Professionals
• 2,000+ independently owned and operated brokerages
• 120 countries and territories