Associate Trainer - Digital Brand Services

Associate Trainer
Location: Wilmington, Delaware
Hours: 8 am to 5 pm EST

Hybrid Work Model (3 days onsite/2 days remote)

 

Overview

Are you energized by helping others learn and succeed? Do you enjoy facilitating discussions and finding new, innovative ways to get things done?  The Global Readiness Team (GRT) within Digital Brand Services (DBS) is looking for a motivated, adaptable, self-starter to join our team as an Associate Trainer. This role is an excellent opportunity for someone looking to take the next step in their professional journey or build a career learning and development.

 

In this dynamic role, you’ll facilitate engaging learning experiences, partner with leaders and subject matter experts across the organization, create and enhance learning content, and contribute directly to the success of our teams and colleagues. You’ll gain exposure to a variety of business functions while helping to drive learning, performance and continuous improvement.

If you thrive in a fast-paced, people-centered environment, enjoy building relationships, and are passionate about helping others grow, we’d love to hear from you! We are looking for potential as much as experience and welcome candidates with transferrable skills from operations, coaching, customer service, project coordination, onboarding, or other colleague-focused roles.

 

Responsibilities May Include:

• Develop and maintain deep knowledge of Service processes and procedures
• Manage and continuously improve Service training programs to meet evolving business and learner needs
• Facilitate Service training to both new and existing team members
• Track and report upon training results at both the course and individual levels
• Create, deliver and evaluate new curriculum, as well as maintain existing curriculum
• Work closely with Quality and Leadership groups to evaluate training efficacy and identify future training opportunities

 

Key Behaviors and/or Competencies:

• Passion for helping others learn and succeed
• Curious, proactive, and eager to continuously develop and learn
• Effective communicator who can simplify complex information for different audiences
• Adaptable and comfortable working in a fast-paced environment
• Strong attention to detail while balancing multiple priorities
• Open to feedback and committed to professional growth
• Identifies opportunities to improve team processes and learning experiences

 

Preferred Experience

• Experience creating training, reference, or communication materials for a variety of audiences (for external we could update this to experience presenting information to individuals in groups in a professional, academic, volunteer or leadership setting)
• Exposure to learning, onboarding, coaching, or team development activities
• Experience managing documentation, process guides or knowledge resources
• Familiarity with learning principles or content creation design concepts
• Experience analyzing data and identifying trends to inform recommendations
• Proficiency with Microsoft Office applications, including Excel and PowerPoint
• Experience participating in process improvement initiatives or projects

 

#LI-CS1

#hybrid

 

About the team

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

About the company

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.