TYEP - Metro Action Commission - Customer Support Navigator

                                                                                                                                                     

TN Youth Employment Program Job Description

 

Company Information: 

Company Name:

 

Metropolitan Action Commission

Family & Community Services 

Company Address:

 

1281 Murfreesboro Pike 

Nashville, TN 37217

Site Address:

 

1281 Murfreesboro Pike 

Nashville, TN 37217

Company Website:

 

https://www.nashville.gov/departments/metro-action

Company Description:

 

Our programs and services break the cycle of poverty by addressing the root causes by increasing family economic security, educational success, and health and well-being from one generation to the next.

 

Nearest MTA Bus Stop:

 

Murfreesboro Pike

Internship Information:

Format: (In-Person Only)

 

In person 

Positions Available:

 

10 Part-time 

morning and/or afternoon.   

Technology Used: 

 

Microsoft office, Smartsimple, THO

Internship Title: 

 

Customer Support Navigator

Internship Description/Learning Objectives:

 

Intern will be supporting customers in person to complete and submit applications, among other needs.   Interns will achieve insight into low-income financial assistance processes. 

Job Duties:

 

Data entry, application assistance and submission, intake, filing, customer service, administrative duties. 

Preferred Competencies:

 

Experience with Microsoft office, experience working in customer service, emotion regulation, professional and interpersonal knowledge and skills 

 

General Information:

Work Schedule Days and Hours:

 

Monday – Friday

8:00am-4:30p (between these hours)

Dress Code:

 

Business Casual 

Travel Required:

 

No

Physical Requirements:

 

Walking, light lifting (files)

Working Conditions: (example: Office Warehouse, Outdoors, with Children or Animals, etc.)

 

Office 

                                                                                                                                                 

If you are selected for YEP Internship as a Work Team Member, you will make $18.00 an hour.

 

About the company

The POWER Youth program, previously known as Opportunity NOW, provides career exploration and work experience activities for youth 14 to 24 years old. The name POWER Youth was selected by the peer youth leadership team based on how they view themselves and their future.