Manager Sales Services Process Optimization

What the role does

The position is responsible for leading the Sales Services Process Optimization team and ensuring Sales Services processes are:

• Efficient and effective
• Consistent across the organization
• Properly implemented
• Aligned with company and departmental objectives 
• Lead and manage a team of SSPO analysts, specialists, and coordinators
• Oversee:
  • Process improvement initiatives
  • Budget preparation and financial forecasting
  • Production reporting and analysis
  • Testing and configuration of technology systems
  • Document management
  • Departmental communications and support activities
• Serve as the primary internal project management resource for Sales Services.
• Develop and execute implementation plans for projects and process changes. 
• Partner with Sales Services leaders to resolve operational challenges and prioritize system enhancements and defect remediation.
• Collaborate across departments to improve cross-functional processes and support future business initiative
• Conduct performance coaching, reviews, goal setting, professional development, and workforce management activities. 
• Use analytical and critical thinking skills to identify process issues and implement solutions.

Qualifications Listed

• Strong project management experience
• Process improvement and analytical skills
• Leadership and team management experience
• Advanced Microsoft Office skills, particularly Excel and PowerPoint
• Excellent communication skills
• Minimum of 2 years of relevant leadership experience listed in the posting [simplyhired.com]

What this role is focused on

In practical terms, this position functions as a process improvement, project management, and operational leadership role supporting Sales Services. It combines:

• People leadership
• Business process optimization
• Technology implementation/testing
• Reporting and analytics
• Cross-functional project management

Hilton Grand Vacations is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under applicable federal, state, or local law. We are dedicated to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process