Coordinator Marketing Reservations - Mktg Support

General Dispatch Responsibilities:

• - Answer incoming phone calls in a timely and professional manner.

• - Manage wave allotments and percentages for OPC/In-House marketing.

• - Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.

• - Research and determine Owner Tour eligibility for IPC Tours.

• - Book tours received from Local Marketing Agents. 

• - Process POS Package payments

• - Assist Sales/Contracts department in creating new guests leads.

• - Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments. 

• - Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.

• - Ensure all confirmation/ wake-up calls are completed in a timely manner.

• - Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results. 

• - Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.

• - Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.

• - Track and process all gifting overages for marketing department. 

• - Review historic volume for accurate scheduling of Reservations team.

• - Weekly Lead Clean-up:

• - CT to QT lead research and adjustment

• - CT & NS tour clean-up

• - Package Audits 

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SharePoint Administration:  

• - Works with the business to update content as needed.  Develops and maintains file management system for internal documents and procedures.  

• - Performs backup and recovery activities.

• - Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.  

• - Collaborates with Management as needed to resolve issues.