Supervisor Front Services-Full Time (Harrah's Atlantic City)

•    Responsible for the day to day activities of the Front Services area of the Hotel for Harrah’s Atlantic City

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.  

DIRECTLY SUPERVISES:
Valet
Valet Parking Ticket Issuer
Traffic Controller
Cashier Outlet
Bell Captain Stationary
Bell Person
Doorperson

Starting salary $46,500-$50,000
 

Responsibilities

•    Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
•    Ensures that customer problems/complaints are handled in an effective, courteous manner
•    Responsible for the motivation, continual training and empowerment of employees
•    Ensures that all staff behavior and appearance are in compliance with established policy
•    Coordinates recovery efforts with Security and Risk Management
•    Handles vehicle problems/complaint reports according to established procedure
•    Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas
•    Maintains knowledge of hotel, community and special events in order to provide guests with needed information
•    Maintains accurate employee records and files
 

Qualifications

•    Outstanding customer service, organizational and communication skills; professional appearance
•    Knowledge of casino/hotel industry preferred
•    Excellent team leadership and communication skills

High school diploma or G.E.D. certificate required.  Two years front services experience.  Must possess a valid New Jersey driver's license.  

NJ CER LICENSE REQUIRED
 

About the company

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.