Table Games Dual Rate Supervisor (Horseshoe Bossier)

$1,500 Sign On Bonus Available!

As a Dealer: Creates an entertainment environment for all guests. Provides courteous, friendly and prompt service in dealing Table Games. 

As a supervisor: Supervises the operations of Table Games on assigned shift, places special emphasis on guest service, security of Horseshoe Casino & Hotel’s assets, and positive employee motivation and coaching. 

Responsibilities

• Responsible for the operations of table games on an assigned shift. 

• Displays a working knowledge of all Table Games, house rules, counting methods and procedures covering each. 

• Assures that all coin and check racks are filled at all times. 

• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager – Table Games or Director Table Games. 

• Assures guest development by interacting with guests, modeling interactive skills with guests and fellow Team Members and making comp decisions. 

• Remains alert to any unusual or questionable activities being displayed by any Table Games Team Member or gaming guest and reports any situations to assigned superior. 

• Observes problems or differences between Table Games Team Members and gaming guests and aids if necessary. 

• Recommends change in department including hiring, promotion, demotion, and termination; recommends wage and salary changes for personnel within established limits. 

• Upbeat personality for all interactions with guests and fellow Team Members. 
• Proactive in anticipating customer needs. 
• Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts. 
• Must possess money, handling skill in providing chips for guests. 
• Knowledge of card games. 
• Basic knowledge of other games and services offered at property. 
• Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines. 
• Routinely strives to build and achieve customer satisfaction. 
• Exercises appropriate discretion in identifying communications of special promotions to customers. 
• Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager. 
• Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.
• Adheres to regulatory, departmental, and company policies. 

Qualifications

• High school diploma preferred. 
• At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. 
• Must be able to obtain Non- Key LA Gaming License and Responsible Vendor certification.
• Must possess strong money handling and documentation skills. 
• Must have knowledge of casino rules, procedures, and regulations pertaining to the Table Games. 
• Must be able to get along with co-workers and work as a team across departments and levels of management. 
• Must be able to read, write, speak, and understand English. 

ADDITIONAL REQUIREMENTS

• Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions. 
• Responds to visual and aural cues.   
• Must be able to acknowledge, greet, and converse in English with customers. 
• Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine, and fax machine.   
• Must be able to lift, pull, push, or carry up to 40 pounds. 
• Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. 
• Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. 
• When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.