Call Center/Phone Room Practice Coordinator - OCPBC

The Call Center/Phone Room Practice Coordinator serves as the primary point of contact for patients and providers, delivering exceptional customer service while supporting the daily operations of a busy orthopedic practice. This role is responsible for answering and routing incoming calls, assisting patients with questions, scheduling appointments, and ensuring timely communication between patients, providers, and clinical staff.

Responsibilities

• Answer and manage a high volume of incoming calls in a professional and courteous manner 
• Route calls and messages to appropriate providers, departments, and team members 
• Respond to patient inquiries regarding appointments, services, and general office information 
• Schedule and coordinate patient appointments for orthopedic visits, physical therapy, and MRI services 
• Verify appointment details and ensure accurate patient information is entered into scheduling systems 
• Assist with rescheduling requests, appointment confirmations, and call follow-up as needed 
• Communicate effectively with providers, clinical staff, and patients to support seamless patient care and office workflow

Qualifications

• High School Diploma/GED required 
• 2 years of experience in a medical office setting required 
• Completion of Medical Office Assistant program preferred 
• Healthcare management/administration certification preferred 
• EMR/EHR experience preferred, NextGen or Athena experience preferred 
• Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required 
• Willingness to be flexible and adaptable in a complex, matrix environment

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